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Shoppers

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SPECIAL ALERT - We are NOT involved in any shopper business that requires you to send money anywhere.
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Products & Services

QAMS

Industry Leading Mystery Shopper Service

Mystery Shopping Services in U.S. & Canada for 25 years
All industries from retail to call centers
Mobile Technology, Online and Dashboard Analytics
Actionable Feedback When You Need It!

At QAMS, we will set up a mystery shopping program to measure your service. Our mystery shopping program will include shoppers and extensive dashboard and reporting technology. This tailored mystery shopping program will not only improve service but also add revenue.

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"The Ultimate Customer Service Story is Inspiring" – Ross Shafer

Improve service every customer, everywhere, all the time!

"A true test of a leading mystery shopper company is one that can they deliver great service equally to both the smaller client and the larger one. I know 1st hand that Quality Assessments Mystery Shoppers does both having used them as CEO of a national chain and also owner."

News

“You Walk The Talk Award!”
“You Walk The Talk Award!” We love all our contract employee mystery shoppers! Their attention to details and great documentation on surveys is really appreciated!... Read Full Story

Online customer service surveys: 24/7
At Quality Assessments Mystery Shoppers, we are dedicated to serving both our clients and secret shoppers. With highly trained secret shoppers, we are able to offer elite and customizable secret shopper programs. At QAMS, we understand our clients' needs and provide tailored customer opinion surveys. We work to offer the latest technology including cutting edge dashboard technology. This high-end technology provides instant statistics. In addition, our online customer service surveys and market research surveys are available 24/7.

Increase performance with customer satisfaction research
Welcome to QAMS.com, your online source for customer experience mapping and customer satisfaction research. By partnering with anonymous shoppers, we can provide your business with unfiltered, unbiased feedback on large issues like customer service and smaller issues such as store appearance. When looking for the right mystery shopping companies remember your needs should come first. Here they do. Retail, restaurant, hotel and banking businesses have a lot of competition; by receiving objective information about performance from secret shopper companies you can out-perform the competition. Contact us today to find out how!