Have an advantage: customer service satisfaction surveys

The best way to find out how your store and your employees are performing is to survey the customers. But, if employees know about a survey in advance they will be on their best behavior. Why is that a problem? Because you need to know how an employee will act on a regular day, not a "best behavior" day. That is why anonymous customer service satisfaction surveys are the best. By hiring a random shopper and then having the person rate your store on several areas without the employees knowing you will get honest feedback in a timely manner. Also, with detailed answers you can begin tailoring service to customers. Our mystery shoppers are highly trained, and with your unique survey the customer service research you get back will be highly valuable. Contact us today to get started!

If you want to know how to better serve customers, ask them. Putting a question directly to customers, however, won't give the answer you need. When faced with a difficult question like, "Did we meet all of your needs", most clients will simply say, "Yes". Instead of thinking hard about how available employees were, if there were problems finding a specific item or various other questions, many consumers will look away, give a quick answer and leave. This isn't the type of customer service research you need.

Quality Assessment Mystery Shoppers can give you the right kind of research information with our detailed customer service satisfaction surveys. We will help to create a questionaire that will focus on customer needs, and give hard evidence of problem areas so that you can improve. By improving services more consumers will continue frequenting the store, helping to raise revenue.