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"Let QAMS help you implement a sense of urgency for each of your customers.. read more about our services"

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top left corner blueAbout Quality Assessment Mystery Shoppers
For more than 24 years our team of professional mystery shoppers have given our clients the information they need to improve customer satisfaction.  QAMS understands that waiting around for data to be compiled will not meet the needs of the current market demands.  The sense of urgency to not only gather the information, but generate online reports and online survey results is a requirement to maintain and improve customer satisfaction.
  • Premier service demands a sense of urgency to maintain customer loyalty.
  • Our team of experts can quickly help you set up a customized and focused program collecting customer feedback.
  • We have a large in-house database of certified shoppers ready for new assignments across the country.
  • We have the most current online survey technology available including instant Dashboard Overviews!
  • By combining our trained mystery shoppers with outstanding online survey, reporting and dashboard technology, we deliver a complete feedback system.

With clients in 50 states and Canada, we are confident that we can meet your needs as well.

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Our organization is  WBENC (Women's Business Enterprise National Council) certified and a member of the Mystery Shopper Providers Association (MSPA). MSPA Member 
 
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